MotoMentor Terms and Conditions

Last updated: 6th September, 2024

Welcome to MotoMentor! By participating in our tours, camps, and related services, you agree to the following Terms and Conditions. Please read them carefully before making any bookings.

1. Booking and Payments

1.1. Booking Confirmation: A booking is considered confirmed upon receipt of the full payment or a non-refundable deposit, as specified in the tour description.
1.2. Payment Schedule: Full payment must be made at least 15 days prior to the tour start date, or the booking may be canceled. 

1.3. Tour Costs: The tour cost include accommodation, curation fee and food (conditions apply) as specified in the tour details. All other expenses (e.g., fuel, personal gear, additional meals en route, and maintenance) are not included unless explicitly stated. 

1.4. Late Payment: Late payments may result in cancellation without a refund or additional fees.

2. Cancellation and Refunds

2.1. Cancellation by Participant

• Full Refund:
  If you cancel more than 16 days prior to the tour start date, you are eligible for a full refund.
• Partial Refund:
  If you cancel within 15 to 7 days prior to the tour start date, 50% of the booking amount will be refunded.
• No Refund:
  - There will be no refund if you cancel within 7 days leading up to the tour start date.
  - If you fail to show up for your tour or abandon it midway, no refund will be issued for the full tour or the incomplete part of the tour, respectively.

2.2. Cancellation by MotoMentor

• Unforeseeable Events:
  MotoMentor is not responsible for events beyond its control, including but not limited to natural disasters, pandemics, political unrest, or other unforeseeable events that may necessitate the cancellation of your tour at any time. In such cases, participants will be offered a full refund or the option to reschedule for a future tour.
• Minimum Participants Not Registered:
  MotoMentor reserves the right to cancel the tour if the minimum number of participants is not met. In such cases, participants can choose to either receive a credit for the next similar tour or a full refund.

2.3. Transfer of Booking

• Booking Transfer:
  You may transfer your booking to another person up to 10 days prior to the tour start date. A transfer fee of 10% of the total tour cost will apply. The new participant must meet all the requirements of the tour and agree to these Terms and Conditions.

2.4. Refund Process

• Refund Timing:
  Refunds will be processed and credited to the customer's bank account within 7-10 business days from the date MotoMentor receives and confirms the cancellation request.
  • All refunds will be issued to the original payment method used at the time of booking.
  • Refunds will be subject to the cancellation policies outlined above and may include deductions for any applicable financial charges or transaction fees.

3. Rider Requirements

3.1. Eligibility: Riders must possess a valid motorcycle license and have intermediate to advanced riding skills.
3.2. Motorcycle: Each participant is responsible for providing their motorcycle, which must be in roadworthy condition and suitable for the terrain. Participants are responsible for fuel, maintenance, and repairs.
3.3. Riding Gear: Proper protective gear (helmet, gloves, riding jacket, knee guards, and boots) is mandatory for participation. 

3.4. Health and Fitness: All participants must be in good health and physical condition to endure the demands of the tour. MotoMentor reserves the right to deny participation if we believe the rider’s health or fitness is not sufficient for the trip.

4. Safety and Responsibility

4.1. Participant Responsibility: Participants are responsible for adhering to traffic laws, following the ride leader's instructions, and ensuring their own safety and the safety of others during the tour.
4.2. Risks: Motorcycling involves inherent risks, including but not limited to accidents, injury, and property damage. By participating, you accept these risks and agree to release MotoMentor from any liability for personal injuries, loss, or damage during the tour. 

4.3. Insurance: Participants are required to have valid motorcycle insurance and health/travel insurance covering personal injury, medical expenses, and emergency evacuation. MotoMentor is not responsible for any uninsured losses or medical emergencies.

4.4. Support Vehicle: MotoMentor does not provide a backup or support vehicle during tours.

5. Conduct and Behavior

5.1. Respect for Others: Participants are expected to act respectfully and courteously towards fellow riders, MotoMentor staff, and local communities. Any inappropriate or disruptive behavior may result in removal from the tour without refund. 

5.2. Alcohol and Drugs: Consumption of alcohol or use of illegal substances while riding or prior to riding is strictly prohibited and may result in immediate disqualification from the tour without a refund.

6. Tour Adjustments

6.1. Itinerary Changes: MotoMentor reserves the right to alter the itinerary based on road conditions, weather, or other unforeseen circumstances.
6.2. Punctuality: Participants are expected to adhere to the tour schedule. While the itinerary is flexible, tardiness may impact the overall tour experience, and MotoMentor will not be responsible for missed activities.

7. Privacy and Data Usage

7.1. Data Collection: We collect personal data necessary for the operation of the tour (e.g., name, contact information, health conditions). This data will not be shared with third parties without consent. 

7.2. Media: By participating in MotoMentor tours, you grant permission for photos, videos, or other media captured during the tour to be used for promotional purposes unless you explicitly inform us otherwise.

8. Liability and Indemnity

8.1. Release of Liability: MotoMentor, its employees, and affiliates are not liable for any personal injury, property damage, or loss during the tour. By participating, you agree to release and discharge MotoMentor from all liability.
8.2. Indemnity: Participants agree to indemnify and hold MotoMentor harmless from any claims, damages, liabilities, and expenses arising from their actions during the tour.

9. Force Majeure

MotoMentor is not liable for any delays, changes, or cancellations due to unforeseen events such as natural disasters, political unrest, pandemics, or other circumstances beyond our control.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Bangalore.

11. Amendments

MotoMentor reserves the right to amend these Terms and Conditions at any time. Participants will be notified of any changes prior to their tour.

By confirming your participation in a MotoMentor tour, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.